Are you looking to improve your conference call skills?
This 11-page Useful Language
Guide for Conference Calls is tailored specifically for quality assurance professionals.
Learn how to prepare, set ground rules, handle technical issues, manage discussions, and close calls effectively
Key Features:
- Preparing for the call and setting the agenda
- Establishing ground rules and etiquette
- Greeting and checking attendance
- Introducing new members and checking audio
- Managing sound problems and understanding issues
- Handling multiple voices and introducing the agenda
- Setting objectives and conducting the meeting
- Inviting contributions and managing disagreements
- Summarizing points and assigning action items
- Finishing up and closing the call
- Ensuring follow-up actions
Benefits:
- Lead effective and productive conference calls
- Enhance clarity and professionalism during calls
- Build stronger relationships with colleagues and stakeholders
- Increase confidence in handling various call scenarios